Email - Se

Text messaging has become the preferred means of communication for most of the population, and ConnectTec gives you the ability to deliver important payment notices right to your patients’ pockets. SMS alerts can include payment reminders, payment confirmations, an opt-out feature, and a link to your pre-populated payment portal.

Our concise messages improve response rates at a fraction of the cost of other present-day delivery systems while forming a personalized communication experience for your patients. ConnectTec SMS puts you in control of your collections process by delivering a more automated yet reliable communications solution.

nditCertified™
  • Sends large volume email campaigns at once that can include letter, statements and invoices

  • Provides significant cost savings and increased open rates

  • ​Eliminates the risk of becoming blacklisted

 

  • ​Allows for comprehensive tracking and proof of delivery

 

  • ​Protects confidential messages and files

Text Messaging - Short 

Text messaging has become the preferred means of communication for most of the population, and ConnectTec gives you the ability to deliver important payment notices right to your patients’ pockets. SMS alerts can include payment reminders, payment confirmations, an opt-out feature, and a link to your pre-populated payment portal.

Our concise messages improve response rates at a fraction of the cost of other present-day delivery systems while forming a personalized communication experience for your patients. ConnectTec SMS puts you in control of your collections process by delivering a more automated yet reliable communications solution.

Message Service (SMS) Alerts
  • Complies with TCPA and FDCPA regulations

  • Improves the patient experience

  • Follows the regulations of HIPAA and Fair Collections Practices

  • Reduces labor and resources associated with collection costs

  • Initiates quicker patient payments

Payment Portals - 

Personalized to meet your collection needs, ConnectTec offers a secure, pre-populated portal where patients can make payments, establish recurring payments, review account information, and update demographic information.

ConnectTec payment portals are created to mirror your corporate image so patients experience seamless digital interactions with your brand. The user-friendly interface delivers all the necessary payment tools and allows for numerous payment methods, including credit card, debit card, ACH, or e-check.

Powered by ConnectTec
  • Delivers an easy-to-navigate user interface

  • Expedites the collections process to increase ROI

  • Provides patients anytime access to billing information and statements

  • Showcases your brand for a seamless patient experience

  • Provides multiple payment options and paperless billing

 
Telephone - Interactive 

ConnectTec’s IVR is a product of Ontario Systems and makes it easy for patients to self-serve throughout the billing process. The solution provides an automated phone system through which callers can interact via a touch-tone keypad.

The Signature IVR product works with automatically delivered call information and user-entered information to identify and verify callers and locate corresponding accounts. Real-time account, client and agency information, including data stored in user-defined windows and tables, enables callers to quickly acquire account information and make acceptable payment arrangements.

ConnectTec’s Predictive Dialer is a product of Ontario Systems and facilitates more patient conversations in less time via state-of-the-art technology. The solution generates live patient interactions only, connecting our Patient Advocates only to calls that are actually answered by patients. The powerful technology enables maximum efficiency for the bypassing of unanswered calls, busy signals, disconnected lines, fax machines, answering machines and other automatic services.

Voice Response (IVR) & Predictive Dialer
  • Allows patients convenient access to current information

  • Enables after-hours patient callbacks

  • Real-time transactions information is passed with every call

  • Delivers superior call experiences that lead to greater patient satisfaction

  • Facilitates a PCI compliant environment while offering easy payment processing

 
 

Tel: 800.781.0486

517 US-31 #500, Greenwood, IN 46142

© 2020 by ConnectTec.